Hyatt Centric Playa Del Carmen - Downtown House & Beach House (Adults Only), Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

5Ta Avenida Norte Por 12, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Hyatt Centric Playa Del Carmen - Downtown House & Beach House, a 4-star adults-only hotel in Centro, features a 30000-square-foot rooftop playground with an infinity pool, private cabanas, and daily yoga classes. The property delivers two distinct experiences: a downtown Main House on Quinta Avenida and a beachfront Beach House.

Premium Room Amenities

The 92 rooms at Hyatt Centric offer premium bedding, 24-hour room service, and laptop-compatible safes. Each accommodation includes a flat-screen TV, air conditioning, minibar, and private bathroom with walk-in shower.

Rooftop Dining Experience

Two rooftop restaurants, including CATCH NYC, serve authentic Mexican flavors under Executive Chef Pedro Abascal's direction. One venue features live DJ sets at night.

Pool and Activities

The infinity-edge rooftop pool complex includes private cabanas for rent and sun loungers. Thompson Playa del Carmen provides snorkeling, windsurfing, and daily tequila or mezcal tasting sessions.

Central Avenue Location

Located on Quinta Avenida, surrounded by restaurants, bars, boutiques, and entertainment venues. The property provides a roundtrip airport shuttle and free grocery shopping service.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

540 sq. feet

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Beach King Room

Max:

2 persons

530 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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House Mobility accessible

Max:

2 persons

540 sq. feet

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Playa del Carmen1400 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.0 mi

Cancun (CUN) 34.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

USD 15 per day

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Allergy-free rooms
Elevator
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Cycling
Yoga class
Fishing

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Rooftop pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Leisure/ TV room
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

5Ta Avenida Norte Por 12, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

5Ta Avenida Norte Por 12, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

Av. Benito Juárez

Los Fundadores Park

2700 ft

Beach

Kool Beach Club

3200 ft

Beach

Mamita's Beach Club

3900 ft

Church

Nuestra Senora del Carmen Catholic Church

4900 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

2500 ft

Zona Arqueologica Playa del Carmen

4300 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3500 ft

Gallery

Tierra Huichol

3600 ft

Nearby

152 Calle Quinta Avenida

Quinta Avenida

600 ft

Mall

Quinta Alegria Shopping Mall

1000 ft

Museums

3D Museum of Wonders

1200 ft

Museums

Museo Frida Kahlo Playa Del Carmen

900 ft

Night club

Coco Bongo

600 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

700 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1000 ft

Beach

Playacar

1400 ft

Aquarium

Aquarium Beach

200 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

1200 ft

Gallery

Riviera Art Gallery

1200 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

1700 ft

Gallery

La Galeria de Playa Art Gallery

2000 ft

5ta Avenida

Galeria de Arte 5ta Avenida

1900 ft

Avenida entre 24 y 34 calles 5a

Caminarte

2000 ft

Shopping Area

Plaza Calle Corazon

100 ft

Night club

Salon Salsanera

300 ft

Night club

Mandala Playa del Carmen

400 ft

Casinos

Grand Riviera Casino

900 ft

Night club

Blue Parrot

600 ft

Night club

Club 01

1000 ft

Shopping Area

Plaza Las Americas

1100 ft

Restaurants

Sushi Roll

100 ft

77720

Blue Lobster

300 ft

12th Street and 5th Avenue

La Panaderia Calle Corazon

0 ft

Restaurant

Marea Grill

0 ft

5ta Avenida Entre Calles 12 Y 14

Aldea Corazon

300 ft

5a. Avenida Col. Centro

La Caprichoza

100 ft

Avenida 5

El Oasis

300 ft

Calle 12 Norte

Las Camelias

100 ft

5th Avenue between 12 and 14 Streets

El Boticario

100 ft

Calle Corazon y 5ta Av Plaza Calle Corazón

Tequila Barrel

300 ft

5 Avenida Between 10th And 12th

50 Friends

200 ft

5a Avenida y Calle 12 Calle Corazon

Ula Gula

300 ft

310 Calle Quinta Avenida

Reviews and Ratings

Feedback from previous guests about their experience.

80%

enjoyed the hotel and would happily return

8.0/10

Great

Rooms

7.2

Location

8.8

Service

5.8

Dining

6.2

John

United States of America, February 2025

7.2/10

I had a mixed experience during my stay at Hyatt Centric Playa Del Carmen. The hotel had beautiful decor and the staff were generally friendly, making my arrival pleasant. However, I struggled with the noise from outside, which made it difficult to get a good night's sleep. Additionally, my room's amenities didn't quite match my expectations for a high-end hotel, leaving me wanting more.

Rooms

5.0

While the room was spacious and beautifully decorated, the noise level was unbearable at night due to nearby clubs. I had a hard time adjusting to the sound, especially since I expected it to be quieter given the hotel's upscale nature.

Service

6.0

The staff were sweet and accommodating but struggled with the volume of guests, which affected the efficiency of service at times. I appreciated their friendliness, but it felt like they were overwhelmed by the situation.

Location

7.0

The hotel's location is fantastic for access to local nightlife and restaurants, but being right on the party strip means a constant stream of noise. It's excellent if you're looking to be in the heart of the action, but not ideal if you prefer peace and quiet.

Dining

6.0

I didn’t eat at the hotel, but I did enjoy drinks from the rooftop bar, although they were not very strong. The setting was beautiful, and I liked the option to visit the beachfront sister hotel for meals.

Facilities

5.0

Amenities like the rooftop pool were lovely, but I felt the hotel could improve in maintenance and overall readiness for guests. The facilities seemed a bit worn out compared to what you would expect from a Hyatt.

Charles

United States of America, January 2025

5.2/10

I had a lovely time at Hyatt Centric Playa Del Carmen, with the rooftop pool being a highlight. The location is perfect for exploring the bustling area and accessing the beach. However, the service at the restaurants could improve, as I faced long wait times. Overall, it's a great spot, but some aspects left room for growth. 🌴😊

Rooms

8.0

The suite was very spacious and well-maintained, with a fantastic patio jacuzzi bathtub. However, I noticed that some linens were showing wear.

Service

6.0

Service was friendly, but I found it to be slow, especially at the restaurants. For instance, it took almost 30 minutes for breakfast, despite being the only ones there.

Location

10.0

The location is excellent, right in the heart of Playa del Carmen, close to shopping and dining, plus convenient access to the beach house.

Dining

7.0

The food was fresh and tasty, but I experienced long waits at the different restaurants, affecting my dining experience. Breakfast was slightly better at the Main House.

Facilities

8.0

The rooftop pool was amazing with beautiful views, and the hotel was in great condition. The air conditioning worked well, but there were some noise issues at night.

United States of America, January 2025

7.4/10

I had a mixed experience during my stay at Hyatt Centric Playa Del Carmen. The location is fantastic, right in the hustle and bustle of downtown, making it easy to explore. However, the noise from nearby nightlife made it hard to sleep at times, despite the staff providing earplugs. The overall service was hit or miss, with some pleasant interactions, but I also ran into some issues during check-in and with my room assignment.

Rooms

7.0

The rooms were nicely appointed and very spacious with great amenities. However, I faced some challenges with room noise, especially from the party atmosphere outside, which was quite bothersome at night.

Service

6.0

The staff was generally friendly and helpful, but there were moments where service felt slow, especially during check-in. I didn't always feel like my concerns were prioritized.

Location

9.0

The hotel's location couldn't be better, right off 5th Avenue, placing me in the heart of Playa Del Carmen’s vibrant scene. This made it really convenient to enjoy shops and restaurants.

Dining

7.0

Dining options on-site were decent. Though I enjoyed breakfast included in my rate, sometimes there were mix-ups with my meal charges that made the experience less smooth.

Facilities

8.0

The facilities were great, especially the rooftop bar and pool. I loved the cleanliness and overall ambiance of the hotel. There were also handy amenities like room service and housekeeping.

Mark

United States of America, December 2024

6.6/10

My stay at Hyatt Centric Playa Del Carmen was a mixed bag. The location was fantastic and the rooftop pool offered beautiful views, but I encountered some service issues during my visit. The additional resort fees were unexpected and made the overall experience more expensive than anticipated.

Rooms

7.0

The room was clean and spacious with great amenities, including air conditioning and a comfortable bed. However, I did experience some issues with cleanliness where my room wasn't serviced properly on multiple days.

Service

5.0

The service at the rooftop pool was inconsistent. It took a long time to get drinks, and I felt that the staff could have been more attentive. Additionally, I was upset about being asked to throw away a bottle of water that I had brought from my room.

Location

8.0

The hotel is situated right in the center of Playa del Carmen, making it convenient to explore local restaurants and shops. However, the noise from the surrounding nightclubs was quite disruptive at times.

Dining

6.0

While the included breakfast was not great, I appreciated the classic dishes offered in the restaurant. I ultimately chose to eat breakfast elsewhere due to the poor service.

Facilities

7.0

The facilities were strong, with options for room service and housekeeping. The rooftop pool was a highlight and offered a nice atmosphere to unwind, although I had some service hiccups while trying to order drinks.

Joshua

United States of America, December 2024

6.4/10

My stay at Hyatt Centric Playa Del Carmen was a mix of highs and lows. The location is fantastic, right in the heart of the city, making it easy to explore. However, the service was often slow, leading to some frustrating moments. The room was beautiful and clean, with a lovely balcony, yet issues like the slow check-in marred the start of my experience.

Rooms

9.0

My room was immaculate and beautifully furnished, with a small balcony that was a lovely surprise. It made my mornings enjoyable as I relaxed with the sounds of the street below.

Service

6.0

While the staff were kind and helpful, I experienced significant delays, especially during check-in and at the restaurants. Sometimes it felt like I was waiting too long for basic service.

Location

10.0

The hotel's location is unbeatable, right in the center of Playa del Carmen and on 5th Avenue, which is bustling with shops and restaurants. I loved that I could easily walk everywhere.

Dining

5.0

Although the breakfast options were included, I found the food at the rooftop restaurant disappointing. There were issues with coffee quality, and I struggled with finding something appetizing.

Facilities

7.0

The amenities were decent, with a beautiful rooftop pool and the option for room service, which I found convenient. However, the poolside service could certainly be improved.

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